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We want you to love what you ordered. But if something isn't right, we would love to make it right. We gladly accept returns of unwashed, unworn, unused or defective merchandise.
If for any reason you are not satisfied with your purchase, please return it within 30 days as long as the product has not been used, and is in its original new condition. All returns must be received within 30 days of original receipt date.(all orders placed between November 1st and December 31st may be returned until January 31st) All returns are for credit via the original method of payment. All credits will be processed within 2-3 business days (mon-fri excluding holidays) upon receipt of your product(s). Credits are the original purchase price less original shipping and in some rare cases a restocking fee. Customers are responsible for all shipping charges back to us. In the event of an error on our behalf we will provide a pre-paid return label via-email for return shipment.
DO NOT DISCARD ANY PACKAGING OR INVOICES UNTIL YOU ARE COMPLETELY SATISFIED WITH THE PRODUCTS IN YOUR ORDER. ITEMS RETURNED WITHOUT ORIGINAL MANUFACTURER'S PACKAGING, OR DAMAGED PACKAGING, WILL BE SUBJECT TO A RE-STOCKING FEE OF 25% PER ITEM. All items must be returned in the shipping box/material they arrived in. We do not accept returns on used products, special orders or customized merchandise. DO NOT SHARPEN ANY ICE SKATE. SHARPENED SKATES ARE NOT ELEGIABLE FOR CREDIT.
Please put the item back in its original package, and fill out the return form that accompanied your shipment. Mail your product(s) back to us and we will credit your card right away.
Simply place a new order online for the new product(s) and mail the original product(s) back to us and we will credit your card once we receive your original product(s).
We highly recommend that you place a new order if you wish to exchange a product but if that's not your style you can give us a call and we can set up and exchange for you.
Used items are NOT Returnable, Exchangeable nor Refundable. No exceptions. All item(s) that we ship are brand new and in unused condition. We require that you try them on INDOORS ON CLEAN SMOOTH OR CARPETED SURFACES to ensure proper fit before using them at all. This will preserve the new unused condition of the items should you choose to return them. In other words, do not attempt to test the skates by skating around the block or at an indoor rink; or take your skis or snow board to the local hill for a quick run. Do not remove any tags from clothing items. Any clothing returned missing tags is considered used. We strongly recommend you wrap clothing items in a plastic bag prior to shipping them back to us. Any clothing sent back that is soiled, stained or dirty will be considered used. We do not differentiate between slightly used, well used or very used. Any item(s) which comes back to us in a condition that cannot be resold as new are considered USED. We will contact you to let you know so we can either ship the item(s) back to you at your expense or donate them to a school or charity.If you receive an item that you believe is used call us right away. Unlike other online retailers we own and operate several retail locations in southeast Michigan. Your product(s) may have shipped from one of these retail locations. And because the product(s) may have been tried on or displayed in one of these stores the packaging may look worn. We will generally ask that you send a few pictures of the product(s) to us. If we shipped you a used item we will pay to get the used product(s) back to us and reship you a brand new item ASAP!!
Customer Service Department: 810-227-6276
IF YOU CAN FIND IT FOR LOWER, YOU'LL PAY 10% OFF THEIR PRICE!
Here at ô, we try very hard to offer the highest quality sporting equipment at the best possible prices. Your continued support allows us to purchase equipment in such large quantities that we can offer the lowest possible prices. To ensure this, we check our competitors regularly and if we find a lower price (on the exact same in-stock item) we will lower our price to match.
Occasionally, a lower price will slip past us...in these few cases please feel free to place your order and include in the comments section the name of the website and the lower price (out the door price, please). If we verify the out-the-door price, we will adjust our item's price to be 10% less than the competitor's price! This means actual savings, not 10% of the difference like you see at some other stores.
***Please note the following restrictions:
ships via UPS / USPS throughout the continental US. Our shipping charges are based on the shipping method you select at checkout as well as the items in your shopping cart. Your total shipping charge will automatically compute during checkout prior to the completion of your order. To find out the shipping costs or to compare prices simply add the items to the cart and proceed to checkout. Input your ship to address and select the method! You can always go back and change the service. Most orders leave our warehouse in one to three business days. Of course some orders do take longer, so if you need your order by a certain day please call us prior to ordering.
FREE ShippingAll orders $99 or more that are shipped within the continental USA are eligible for Free Shipping, and are shipped via USPS parcel post\UPS Ground. Free shipping may not apply to all items due to the size. You will be contacted via email if your order does not qualify for free shipping.
2nd Day Air / Next DayPrices are calculated based on the items that you have in your cart as well as your shipping address.
Military Addresses / PO BoxesAll orders being shipped to PO Boxes or Military address are shipped via US Postal Priority Mail service and should arrive in 4-7 business days but can take up to 30 days for some APO/FPO addresses.
**Please Note**All orders are subject to a 1-3 business day processing time. Expedited or Air shipping will not decrease your order processing time. It will decrease your orderís transit time once it has left our warehouse. If you need your order ASAP, Please call or email us with the item and we will let you know if we can deliver to you in time.
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